Terms of service
1. INTRODUCTION
1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
1.1 LEGAL ENTITY
Monster Group UK Limited
Trading under the name / names: Monstershop
Other information:
Telephone number: +44 (0) 1347 878 888
Email address: sales@monstergroupuk.co.uk
company number: 6134651
VAT identification number: GB902825341
2. ORDERING FROM US
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
Delivery Terms
Subject to availability and our Delivery Terms, where we have agreed to deliver the products, we will use reasonable endeavours to do so on any specified date we agree, or if no date is specified, within 30 days of the date of your order.
In the case of circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the products within these timescales and we will not be liable for any delay or failure to deliver the products if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we and you will agree an alternative delivery date.
You must also do all that you reasonably can to enable the delivery to take place on the given date. If we are unable to deliver the products as a result of your action or inaction (for example, you are not present at your property), we will need to arrange an alternative delivery date and we reserve the right to charge you a further fee for this.
If you do not receive your products on the stated delivery date, you must notify us immediately. We recommend that you do not schedule or commence any installation work until after you have received your products and checked all of them for any defects or missing parts.
3. PRICING
3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.3 Our prices are reviewed periodically and we reserve the right to amend without prior notice.
4. CANCELLATION AND RETURNS POLICY
4.1 Cancellation Policy
(a) You have the right to cancel your order at any time before the delivery of your order by e-mailing us at sales@monstershop.co.uk or phoning us on +44 (0)1347 878888.
(b) In the event of you cancelling your order before we dispatch your order we will issue you a refund for the total value of your order including any postage and packaging charges. We will refund you within 7 working days of the cancellation of your order.
4.2 Returns Policy
(a) UK CUSTOMERS
Cooling Off Period
If for any reason you wish to return a product in perfect working order, we provide a 30 day returns policy as long as the item is returned in an unopened, resalable condition. Returns need to be made within 30 working days from the purchase date and the buyer is to cover return costs.
1. Contact our Customer Care team on 01347 878888 to obtain a return reference number.
2. Buyer arranges return of the item/s.
3. Once returned, the item will be inspected by our Quality Care team to ensure it has been returned in an unopened, resalable condition.
4. A refund is processed and customer is informed.
Please note: Returns will not be processed without a valid returns reference number.
MonsterShop Warranty
A 12 month warranty is provided on all of our electrical and mechanical products therefore in the unlikely event you ever need to use the warranty; we will cover all labour and parts. The buyer must cover the returns cost and provide tracking information. Our warranty policy is to try fixing the item before arranging an exchange or refund. We will cover redelivery costs.
1. Contact our Customer Care team on 01347 878888 to obtain a return reference number.
2. Once returned, our engineers will work on fixing the purchased item. Only if the item is in an unfixable condition will an exchange be arranged. If no suitable replacements can be offered we will offer a full refund.
3. A member of the Customer Care team will make contact to arrange the returns process.
Please note: Returns will not be processed without a valid returns reference number.
For non-electrical products, a 30 day returns policy is provided therefore in the unlikely event that your item is delivered damaged or in non-working condition we will arrange an exchange free of charge.
1. Contact our Customer Care team on 01347 878888 to book a return and obtain a return reference number.
2. We will arrange for a collection of the original item and replace it with a new one, once the original has been returned back to our warehouse.
3. A member of the Customer Care team will make contact to arrange redelivery.
Please note: If an electrical or mechanical product is purchased within the clearance section of MonsterShop, a similar warranty will be provided as stated above but instead for 6 months.
Paid inspection
After the 12 month warranty on electrical items has expired, or after the 30 day returns period for non electrical items, we do offer a paid inspection service. For £30 our technicians will inspect an item and provide a quote for any extensive repair work and parts needed. The buyer is responsible for returning the item to us and providing tracking information. Once repaired we will cover the costs of re delivering the item.
Claims Procedure
You are responsible for the safe packaging and shipment of the electrical/mechanical equipment being returned under warranty. If the authorised service centre determines the equipment is in working condition or is not covered by your warranty, we will return the item to you.
In the event that the parts for the electrical/mechanical equipment are no longer available, or the electrical/mechanical equipment is beyond economical repair, we will provide a replacement product based on a model of the same or similar specification or make a cash settlement to you up to the value of the original purchase price paid, at our discretion.
We shall not be responsible for any inconvenience, loss or damage caused by delay in the supply of spare parts or components by the manufacturer or their suppliers or agents.
This warranty is governed and construed in accordance with the law of England and Wales.
All benefits under this warranty will be lost if a claim under this warranty is made that is false or dishonest in anyway.
Where the electrical/mechanical equipment is deemed to be beyond economical repair and is replaced or a cash settlement is made under the terms of the warranty, all benefits of the warranty will cease.
Outside the UK
If for any reason you wish to return a product in perfect working order, we provide a 30 day returns policy as long as the item is returned in an unopened, resalable condition. Returns need to be made within 30 working days from the purchase date and the buyer is to cover return costs.
1. Contact our Customer Care team on +44 (0) 1347 878888 to obtain a return reference number.
2. Customer Care will provide details of the returns process.
3. Once returned, the item will be inspected by our Quality Care team to ensure it has been returned in an unopened, resalable condition.
4. A refund is processed and customer is informed.
Please note: Returns will not be processed without a valid returns reference number.
Monster Warranty
A 24 month warranty is provided on all of our electrical and mechanical products therefore in the unlikely event you ever need to use the warranty; we will cover all labour and parts. The buyer is responsible for delivery costs associated with returning the item for repair. Our warranty policy is to try fixing the item before arranging an exchange or refund.
1. Contact our Customer Care team on +44 (0) 1347 878888 to obtain a return reference number.
2. Customer Care will provide details of the returns process.
3. Once returned, our engineers will work on fixing the purchased item. Only if the item is in an unfixable condition will an exchange be arranged. If no suitable replacements can be offered we will offer a full refund.
4. A member of the Customer Care team will make contact to arrange redelivery.
Please note: Returns will not be processed without a valid returns reference number.
For non-electrical products, a 30 day returns policy is provided therefore in the unlikely event that your item is delivered damaged or in non-working condition we will arrange an exchange free of charge. Customer Care will provide details of the returns process.
1. Contact our Customer Care team on +44 (0) 1347 878888 to obtain a return reference number.
2. Customer Care will provide details of the returns process.
3. A member of the Customer Care team will make contact to arrange redelivery of a replacement item.
Please note: Returns will not be processed without a valid returns reference number.
Customs/Tax Charges
International purchases may be liable to import customs charges/taxes upon delivery to the receiving country. This charge is the sole responsibility of the purchaser and MonsterShop will not be held liable for any customs/tax charges. If MonsterShop delivers a product internationally and the purchaser refuses to pay customs charges/taxes, the purchaser will receive a refund minus any associated charges incurred from recovering the item/s (including shipping and tax/customs charges). The refund will only be issued once the item/s is/are received at our company premises.
5. LICENCE
5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.
6. SERVICE ACCESS
6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
7. VISITOR MATERIAL AND CONDUCT
7.1 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.2 You may not misuse the Website (including, without limitation, by hacking).
7.3 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.
8. LINKS TO AND FROM OTHER WEBSITES
8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
8.2 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.
9. REGISTRATION
9.1 To register with www.monstershop.co.uk you must be over eighteen years of age.
9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
10. DISCLAIMER
10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
10.2 The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
11. LIABILITY
11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
If you are acting as a consumer (which for these purposes means anyone who acts outside the course of a business, trade or profession) in your ordering and/or purchasing of products, to the extent not prohibited by law, we accept no liability for any:
1. Business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses.)
If you are acting as a consumer, you may have certain legal rights regarding claims in respect of losses caused by our negligence or failure to carry out our obligations. Nothing in our agreement is intended to limit your legal rights as a consumer.
If you are acting in the course of a business, trade or profession in your ordering and/or purchasing of products (a business customer), we shall have no liability to compensate you (whether in contract, tort, breach of statutory or otherwise), other than any refund we make under our agreement or otherwise at our discretion. We accept no liability (whether arising in contract, tort, for breach of statutory duty or otherwise) for any of the following losses:
1. Loss of profits, revenues, sales, income or business.
2. Loss of savings.
3. Loss of use or production.
4. Loss of goodwill.
5. Business interruption.
6. Damage to property or possessions through use of our products.
7. Loss caused by delay or other late performance and indirect or consequential loss.
In no event will Monster Group be liable for more than the amount of your purchase, not to exceed the current list price of the product.
12. GOVERNING LAW AND JURISDICTION
12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
13. MISCELLANEOUS
13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
13.4 Cash back claimed on an order that has also had a discount applied will not be approved however the discount code will be honoured. Discounts can not be stacked in any way on an order. Order found with multiple stacked discount codes or cash back claims will be refunded and cancelled.
13.5 Site-wide Promotions and Discount Codes
When there is a special promotion or discount code available on the site, you can't use it together with any other discount codes or promotions. Each discount code is meant to be used once per order. If you try to use more than one discount, only the first one will be accepted. We also have the right to change or cancel any promotion if needed.
14. PALLET DELIVERIES
14.1 Items delivered on a pallet need to be confirmed via direct phone or email correspondence with the purchaser prior to dispatch.
14.2 Failed deliveries after a customer confirms a delivery date will incur a £75.00 re-delivery fee.
14.3 Couriers companies are expected to offload the pallet onto an accessible location outside the property only. Movement of the goods thereafter is entirely the responsibility of the the purchaser and at their own risk. For heavier items it is recommended that two or more people are available to move the goods and the necessary arrangements are to be made by the purchaser.
14.4 Purchasers have 15 minutes upon delivery to inspect the goods and sign to say the goods have been received in a perfect condition. When the purchaser does not have time to check the delivery, the item must be signed for as 'Unchecked' on the delivery acceptance note.
14.5 Any damages must be reported to us within 3 days of delivery.
14.6 Customers are recommended to retain the delivery pallet in case the product needs to be returned for any reason. We are unable to make collection of a pallet item if it is not securely attached to a pallet. The purchaser assumes full responsibility for sourcing a new pallet if the original pallet has been discarded.
15. Take Back Scheme
Recycling your old electricals
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE (Waste Electrical or Electronic Equipment ) recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).
How can you recycle your old electricals
Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit https://www.recycle-more.co.uk and type in your postcode.
Why Should you recycle?
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We’re proud to support your local authority in providing local recycling facilities for electrical equipment.
To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.
Monstermas Crush Competition.
15.1 By playing the game you agree to let us use the email you provided for re-marketing VIA our newsletter.
15.2 Entering an inappropriate name onto the leader board will result in immediate removal of your score and you will be banned from further entries to the game.
MonsterShop Bar Cart Competition.
Promoter: The promoter is Monster Group (UK)
Eligibility: The Facebook competition for MonsterShop’s bar cart (SKU:26558 ) is open to UK residents aged 18 years or over excluding registered employees of Monster Group (UK) and their immediate families (spouse, parent, child, sibling, grandparent and/or "step" family), or anyone professionally connected with the promotion.
Promotion Dates: The dates of the promotion are specifically outlined in the Facebook post promoting the competition.
Entry Requirements and Instructions: The requirements for the competition are given in the Facebook post. They must be completed in full for the entry to be registered. Only one entry may be made per person. Any additional entries will be disqualified. Any entries deemed inappropriate by Monster Group (UK) will be disqualified.
Third party or bulk entries: If Monster Group (UK) believes either a person or household is attempting to circumvent the conditions for this promotion by any means such as, and without limitation, multiple email accounts, multiple or computer-generated entries, multiple identities, fraudulent data or acting dishonestly in the opinion of the promoter. These entries will be disqualified and any prize entitlement will be void.
Incomplete or illegible entries: Any incomplete, illegible or late entries will not be accepted. Monster Group (UK) reserves the right not to accept entries that have been lost due to technical reasons, corrupted, delayed or not received for whatever reason.
Prize Pool: The prize for each promotion is limited to the product advertised within the social media post and free delivery to an address within the UK. Monster Group (UK)’s delivery T&Cs apply.
Selecting the winner: The winner will be randomly selected within 7 working days of the promotion’s advertised closing date.
Notification of the winner: The winner will be notified via the social media account that registered the entry to the competition within 14 working days of the promotion’s advertised closing date. The winner then has 14 working days to claim their prize. If a winner does not claim the prize, the promoter reserves the right to withdraw their entitlement to the prize and award the prize to a reserve drawn at the same time as the original draw. The promoter reserves the right to verify the winner of the competition by asking for proof of identity, age and address and, where there is a suspected breach of the rules, withhold the prize.
The winner must agree to take part in and co-operate with any required publicity and the use of your name and comments without any fee being payable.
Correct Details: It is the responsibility of the entrant to provide correct and up-to-date details upon acceptance of the prize. If the details provided by the entrant affect the delivery of the prize, the promoter does not accept any responsibility.
Entry into the Promotion is at the entrant's sole risk. To the extent permitted by law, the Promoter does not accept any responsibility for any damage, loss, liabilities, injury, costs, expenses or claims (whether in contract, tort or otherwise) suffered by entrants or any third parties arising out of or in connection with the Promotion and/or accepting a prize. The Promoter further disclaims liability for any injury or damage to entrants or any other person relating to or resulting from participation with this Promotion save that nothing in these terms and conditions shall act to limit or exclude the Promoter's liability resulting from its negligence or fraud.
The Promoter reserves the right to cancel, amend, withdraw, terminate or temporarily suspend this promotion in the event of any unforeseen circumstances or technical reason outside its reasonable control, with no liability to any entrants or third parties but will use all reasonable endeavours to avoid consumer disappointment.
No cash alternatives will be provided as a prize, only the offered prize or a substitute of equal or greater value can be used, if events beyond the promoter’s control require the substitution of the prize.
When an entrant enters the competition, it is deemed that they have accepted these terms and conditions.
The Promotion and these terms and conditions, and any disputes arising therefrom, shall be subject to English law and the exclusive jurisdiction of the English and Welsh Courts.
Data Protection: Any personal information that entrants share with the Promoter will be kept secure and only used in line with these terms and conditions unless the entrant has opted in to future marketing from the Promoter. By entering the promotion, entrants agree that their information may be used by the Promoter to administer the promotion and winners consent to give their name and county for the winners’ list.
SkiSki Challenge Prize Draw
Terms and Conditions
- The Promoter
1.1 The promoter of the SkiSki Challenge Prize Draw is Monster Group (UK) Limited, company number 06134651,
trading as Monster Shop, whose registered office is at Monster House, Alan Farnaby Way, The Industrial Estate,
Sheriff Hutton, York, YO60 6PG (“the Promoter”, “Monster Shop”, “we”, “us” or “our”).
2. Eligibility
2.1 The SkiSki Challenge Prize Draw (“the Promotion”) is open to residents of the United Kingdom, including
Northern Ireland, who are aged 18 or over at the time of entry.
2.2 The Promotion is not open to:
(a) employees, officers or directors of the Promoter or any company within the Promoter’s group;
(b) members of their immediate families or households;
(c) the Promoter’s agencies, suppliers or contractors who are professionally connected with the Promotion; or
(d) anyone directly involved in administering the Promotion.
2.3 By entering, entrants confirm that they meet the eligibility requirements and agree to be bound by these Terms
and Conditions.
2.4 The Promoter may require proof of age, identity, UK residence and eligibility before awarding the Prize.
2.5 Internet access and a valid email address are required to enter. A public Instagram account is required for the
free social-media entry route and the bonus-entry route.
3. Promotion Period
3.1 The Promotion opens at 00:01 UK time on [start date] and closes at 23:59 UK time on [end date] (“the
Promotion Period”).
3.2 Purchase orders, social-media posts and entry-form submissions completed outside the Promotion Period will
not be accepted.
3.3 All dates and times stated in these Terms and Conditions refer to UK local time.
3.4 The Promoter reserves the right to extend or shorten the Promotion Period, including the opening and/or
closing date, at any time and at its sole discretion. Any change to the Promotion Period will be published on
the Promotion page and, so far as reasonably practicable, will not unfairly disadvantage entrants who have
already entered. Where the Promotion Period is shortened, entries validly submitted before the revised
closing date will remain valid.
4. How to Enter
Standard entry
4.1 Each eligible person may obtain a maximum of one standard entry through either the purchase route in clause
4.2 or the free social-media route in clause 4.3.
4.2 Purchase route: To obtain one standard entry, purchase at least one qualifying pair of SkiSki Legs from the
Monster Shop website during the Promotion Period.
4.3 Free social-media route—no purchase necessary: To obtain one standard entry without making a purchase, an
entrant must:
(a) publish a public Instagram Feed post or Instagram Reel during the Promotion Period;
(b) use either:
(i) the official SkiSki Challenge promotional image supplied by the Promoter at [campaign asset link]; or
(ii) the entrant’s own original photograph or video featuring a SkiSki Legs project or another hairpin-leg furniture
project;
(c) include a short written description of a hairpin-leg furniture project that the entrant has completed or would like
to create;
(d) tag the Promoter’s official Instagram account, @monstershopuk;
(e) include the hashtags #SkiSkiChallenge and #CompetitionEntry;
(f) keep the post publicly visible until at least 30 days after the closing date; and
(g) submit the post’s direct URL, the entrant’s Instagram username, full name, email address and UK postcode
through the official entry form at [entry form URL] before the closing date.
4.4 No purchase or payment is required to use the free social-media route.
4.5 An entrant may not obtain two standard entries by entering through both the purchase route and the free socialmedia route. Where an entrant uses both routes, only the first valid standard entry received will be counted.
Bonus project entry
4.6 Any entrant who has obtained a valid standard entry under clause 4.2 or 4.3 may obtain one additional bonus
entry by:
(a) publishing a separate public Instagram Feed post or Instagram Reel during the Promotion Period;
(b) featuring the entrant’s own original photograph or video of a furniture item that the entrant has built, restored,
adapted or styled using SkiSki Legs or other hairpin legs;
(c) tagging @monstershopuk;
(d) including the hashtags #SkiSkiChallenge and #CompetitionEntry;
(e) keeping the post publicly visible until at least 30 days after the closing date; and
(f) submitting the post’s direct URL and the entrant’s contact details through the official entry form at [entry form
URL] before the closing date.
4.7 The bonus-entry post must be separate from and materially different from any post used to obtain a standard free
entry under clause 4.3.
4.8 The bonus-entry route is available equally to entrants who entered through the purchase route and entrants who
entered through the free social-media route.
4.9 A maximum of one standard entry and one bonus entry is permitted per person. The maximum total number of
entries per person is therefore two.
4.10 Entries made using multiple names, email addresses, Instagram accounts or other identities to exceed the stated
entry limit will be disqualified.
4.11 Each valid entry will have an equal chance of being selected, regardless of whether it was obtained through a
purchase, a free social-media entry or a bonus project entry.
5. Purchase Entries
5.1 The products qualifying for a purchase entry are the SkiSki Legs products identified as qualifying products on
the Promotion page during the Promotion Period.
5.2 Qualifying SkiSki Legs are sold at their normal retail price. Their price, quantity and quality have not been
adjusted to reflect the opportunity to participate in the Promotion. No separate entry fee is charged.
5.3 A purchase entry will ordinarily be linked to the name and email address supplied when placing the qualifying
order.
5.4 A qualifying order must be genuine and successfully paid for. Orders identified as fraudulent, unauthorised or
subject to a payment chargeback may be rejected.
5.5 If a qualifying order is cancelled or fully refunded before the winner is verified, the associated purchase entry
may be invalidated. This does not affect an entrant’s statutory consumer rights or any separate valid social-media
entry.
5.6 Purchases made through third-party marketplaces, resellers or websites other than the Monster Shop website will
not qualify unless expressly stated otherwise in the Promotion advertising.
6. Social-Media Content Requirements
6.1 Except where an entrant uses the official promotional image supplied under clause 4.3(b)(i), all submitted
photographs, videos, captions, designs and other content must be the entrant’s own original work.
6.2 Submitted content must not:
(a) infringe any copyright, trade mark, privacy, publicity or other rights belonging to another person;
(b) contain offensive, threatening, defamatory, discriminatory, obscene, dangerous or unlawful material;
(c) depict unsafe use of tools, products or furniture;
(d) include false, misleading or unsubstantiated statements about Monster Shop or its products;
(e) contain another business’s prominent branding without permission;
(f) disclose another person’s personal information without permission; or
(g) otherwise be likely to damage the reputation of the Promoter or another person.
6.3 Entrants must obtain permission from every identifiable person appearing in their submitted content.
6.4 Content prominently featuring anyone under the age of 18 must only be submitted by their parent or legal
guardian, or with the parent or legal guardian’s permission.
6.5 Social-media posts must be public and capable of being accessed and verified by the Promoter. Posts from
private accounts, expired Stories, private messages or closed groups will not qualify.
6.6 Instagram Stories do not qualify as entries.
6.7 Posts that are removed, made private or otherwise become inaccessible before verification may be rejected.
6.8 The Promoter may reject content that does not meet these requirements or that it reasonably believes is
fraudulent, copied, manipulated or submitted using automated methods.
7. Use of Submitted Content
7.1 By submitting content, the entrant grants the Promoter a non-exclusive, royalty-free, worldwide licence for 24
months after the closing date to:
(a) use, reproduce, publish, display and distribute the content;
(b) repost or share the content on the Promoter’s website, social-media accounts, emails and other marketing
channels;
(c) crop, resize, caption, reformat or make minor edits to the content for presentation purposes; and
(d) use the entrant’s first name, Instagram username and general location alongside the content.
7.2 The Promoter will provide attribution where reasonably practicable.
7.3 The licence in clause 7.1 does not transfer ownership of the content to the Promoter.
7.4 The Promoter is not obliged to use, publish or retain any submitted content.
7.5 The Promoter will not materially alter submitted content in a way that is misleading, derogatory or damaging to
the entrant’s reputation.
7.6 Where further permissions are required for a particular advertising campaign, the Promoter will contact the
entrant separately.
8. The Prize
8.1 One winner will receive one electronic Monster Shop gift voucher with a face value of £1,000 (“the Prize”).
8.2 The Prize may be redeemed against eligible products available from the Monster Shop website at the time of
redemption.
8.3 The Prize is subject to the gift voucher terms supplied to the winner, including any conditions relating to:
(a) expiry;
(b) use over one or more transactions;
(c) unused balances;
(d) delivery charges;
(e) excluded products; and
(f) use with other promotional codes.
8.4 The Prize voucher will expire [12 months] from its date of issue unless a different period is expressly stated in
the voucher terms supplied to the winner.
8.5 The Prize is non-transferable, may not be resold and cannot be exchanged for cash.
8.6 No cash or other alternative will be offered except where circumstances beyond the Promoter’s reasonable
control make this necessary.
8.7 If necessary because of circumstances beyond the Promoter’s reasonable control, the Promoter may substitute
the Prize with an alternative prize of equal or greater value.
8.8 The Promotion is not subject to a minimum entry threshold. Provided that at least one valid entry is received, the
£1,000 Prize will be awarded.
8.9 If only one valid entry is received, that entrant will be the winner, subject to verification of their eligibility and
compliance with these Terms and Conditions.
8.10 If no valid entries are received, no winner can be selected and no Prize will be awarded.
9. Winner Selection
9.1 The winner will be selected at random from all valid entries within seven days after the closing date.
9.2 Each valid standard entry and each valid bonus entry will be allocated a unique entry number and entered as a
separate row in the final draw list.
9.3 The Promoter will use a computer process producing verifiably random results.
9.4 The draw is expected to be conducted using the random-number function in Google Sheets. The Promoter will:
(a) finalise and lock the list of valid entries before conducting the draw;
(b) retain a timestamped copy of the final entry list;
(c) generate a random number against each valid entry;
(d) immediately convert the generated random numbers into static values so that they cannot change through
spreadsheet recalculation;
(e) sort the entries using the frozen random values; and
(f) identify the first entry as the provisional winner and the next two entries as reserve winners.
9.5 The Promoter will retain appropriate records showing the final entry list, random values, winner and reserve
winners.
9.6 All entry routes will be combined into the same draw and treated equally during winner selection.
10. Winner Notification and Verification
10.1 The provisional winner will be contacted within three working days after the draw using:
(a) the email address associated with their qualifying purchase;
(b) the email address provided through the entry form; and/or
(c) a direct message sent to the Instagram account used to enter.
10.2 Entrants should check their email inbox, spam folder and Instagram message requests after the closing date.
10.3 The provisional winner must respond within 14 days after the Promoter’s first notification and provide any
information reasonably required to verify their eligibility and entry.
10.4 The Promoter will make reasonable efforts to contact the provisional winner.
10.5 The Promoter may disqualify the provisional winner and contact a reserve winner where:
(a) the provisional winner cannot be contacted or does not respond within the stated period;
(b) the provisional winner cannot provide satisfactory proof of identity, age, residence or eligibility;
(c) the relevant purchase or social-media entry cannot be verified;
(d) the provisional winner has breached these Terms and Conditions;
(e) the entry contains plagiarised, fraudulent, misleading or unlawful content; or
(f) the Promoter reasonably suspects manipulation, automated entry, collusion or other abuse of the Promotion.
10.6 The winner will not be confirmed until all eligibility and entry checks have been completed.
10.7 The Prize will be issued within 30 days after the winner has been confirmed, unless the winner is informed
otherwise because of circumstances beyond the Promoter’s reasonable control.
11. Winner Information and Publicity
11.1 The winner’s surname and county will be available from the Promoter for 30 days after the winner has been
confirmed.
11.2 Entrants may object to their surname or county being published, or request that the amount of information
published be reduced, by contacting the Promoter.
11.3 The Promoter may nevertheless provide the winner’s information and winning entry to the Advertising
Standards Authority where required to demonstrate that a valid award took place.
11.4 The winner may be invited to participate in reasonable publicity, but is not required to do so as a condition of
receiving the Prize.
11.5 Any use of the winner’s full name, photograph, interview or testimonial beyond the content licence in clause 7
will be discussed with the winner separately.
12. Data Protection
12.1 The Promoter will process personal information collected in connection with the Promotion for the purposes of:
(a) recording and administering entries;
(b) verifying eligibility and compliance with these Terms and Conditions;
(c) preventing fraud and abuse;
(d) conducting and documenting the random draw;
(e) contacting and verifying the winner;
(f) delivering the Prize;
(g) publishing or providing winner information as described in clause 11; and
(h) using submitted content under clause 7.
12.2 Personal information will be handled in accordance with the Privacy Policy available through the Privacy
Policy link on the Monster Shop website.
12.3 Entry information will not be used to send unrelated direct marketing unless the entrant has separately and
voluntarily agreed to receive it.
12.4 Any marketing consent must be optional and will not affect an entrant’s chances of winning.
12.5 Personal information will be retained only for as long as reasonably necessary to administer the Promotion,
resolve complaints, demonstrate compliance and meet applicable legal obligations.
12.6 Entrants may contact the Promoter’s data-protection team at privacy@monstergroupuk.co.uk regarding the use
of their personal information.
13. Platform Disclaimer
13.1 The Promotion is not sponsored, endorsed, administered by or associated with Instagram, Facebook or Meta.
13.2 By entering, entrants release Instagram, Facebook and Meta from responsibility arising in connection with the
Promotion to the fullest extent permitted by law.
13.3 Entrants provide their information to the Promoter and not to Instagram, Facebook or Meta.
13.4 Entrants must comply with Instagram’s applicable terms, policies and community standards.
13.5 Personal Facebook timelines, friend connections and friend-tagging will not be used as methods of entry.
13.6 The Promoter is not responsible for changes to Instagram’s functionality, policies or availability that are
outside the Promoter’s reasonable control.
14. Technical Problems
14.1 The Promoter is not responsible for entries that are lost, delayed, incomplete, corrupted, misdirected or not
received because of technical failures outside its reasonable control.
14.2 This includes failures involving internet connections, email systems, the entry form, the Monster Shop website
or Instagram.
14.3 Proof that a post was published or an entry form was submitted does not necessarily constitute proof that the
entry was received and successfully recorded.
14.4 Entrants are responsible for ensuring that their posts remain public and that the URLs and contact information
submitted are complete and accurate.
14.5 Where a widespread technical failure affects the fairness of the Promotion, the Promoter will take reasonable
steps to provide an appropriate remedy that does not unfairly disadvantage entrants.
15. Disqualification
15.1 The Promoter may reject or disqualify entries that:
(a) do not comply with these Terms and Conditions;
(b) are incomplete, illegible or incapable of verification;
(c) exceed the permitted entry limits;
(d) are generated through bots, scripts, automated services or organised entry schemes;
(e) use false information or another person’s identity;
(f) attempt to manipulate the entry process or random draw;
(g) involve fraud, dishonesty or misconduct; or
(h) are otherwise contrary to the fair and proper administration of the Promotion.
15.2 The Promoter’s decision will be based on reasonable evidence and will be final, subject to applicable law.
16. Liability
16.1 Nothing in these Terms and Conditions excludes or limits liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability that cannot lawfully be excluded or limited.
16.2 Subject to clause 16.1, the Promoter is not responsible for loss or damage arising from circumstances beyond
its reasonable control.
16.3 Nothing in these Terms and Conditions affects an entrant’s statutory consumer rights.
17. Changes or Cancellation
17.1 Except as set out in clause 3.4 in relation to the Promotion Period, the Promoter may amend, suspend or
cancel the Promotion only where exceptional circumstances beyond its reasonable control make this
unavoidable.
17.2 Any change will:
(a) be limited to what is reasonably necessary;
(b) not be made simply because fewer entries were received than expected;
(c) not materially disadvantage entrants who have already participated, so far as reasonably practicable; and
(d) be communicated through the same channels used to advertise the Promotion.
17.3 Except where no valid entries are received, the Promoter will award the advertised Prize or a reasonable
equivalent.
18. General
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining
provisions will continue in effect.
18.2 A failure or delay by the Promoter in enforcing any provision does not constitute a waiver of that provision.
18.3 Complaints concerning the Promotion should be sent to [promotion contact email] and should include the
entrant’s name, contact information and relevant order number or social-media entry URL.
18.4 The Promoter will consider complaints fairly and in accordance with applicable law and advertising rules.
19. Governing Law
19.1 These Terms and Conditions and the Promotion are governed by the laws of England and Wales.
19.2 Entrants resident in Scotland or Northern Ireland retain any mandatory protections available to them under the
laws applicable where they reside.
19.3 Entrants may bring legal proceedings in the courts of the part of the United Kingdom in which they live.
Bonus Entry – Show Off Your Skills
Proud of your creation? So are we! Whether you're joining the challenge with a brand-new pair of SkiSki legs or showing off a project you've already completed, we'd love to see what you've made. Simply share your creation on social media, tag us and use #SkiSkiChallenge to earn another free entry. You might even inspire someone else's next project!
Marketing Permissions (GDPR Compliance)
By checking the newsletter opt-in at the checkout on monstershop.co.uk or monstershop.eu you are agreeing to allow Monster Group (UK) Ltd to contact you to provide you with company / product updates and send relevant marketing material to you. We will contact you VIA Email or other customised online advertising such as social media advertisement.
You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at hello@monstergroupuk.co.uk. We will treat your information with respect.
Privacy Terms
Monster Group (UK) Ltd may pass the information you provide us to our 3rd party couriers only for arranging the delivery of an item(s) when bought from any of our online stores.
If you opt to create an account with us your information will be stored on our secure server, for the purposes of order management and account management only. We will never pass your information on to a 3rd party unless needed for delivery purposes.
The information we will store is limited to non-financial information only. If your account is seen to be inactive for more than 24 months the data will be perinatally deleted from our database.
All data is stored on our secure, encrypted server. The server is located in a data centre in York, United Kingdom.
If you would like more information on where and how the data is stored please contact us using the following email hello@monstershop.co.uk
Important Documents
European Online Dispute Resolution platform - Link